We offer returns on eligible products purchased through our website. Please read the conditions below before initiating a return.
Return Period
If you wish to return an unwanted item, you must submit a return request within 14 days of receiving your goods.
Return requests should be sent via email to yorkshiregardensupplies@outlook.co.uk and must include:
- Your order number
- Your full name
- Contact details
Once your return request has been approved, you will have a further 14 days to return the items to us.
Conditions for Returns
Returned items must:
- Be unused
- Be in new condition
- Be in their original, unopened packaging
- Include all original components and parts
Returns may be refused if items show signs of use, installation, or damage caused by the customer.
Non-Returnable Items
The following items may not be eligible for return:
- Products that have been used or installed
- Products not returned in their original condition
- Items with missing components
Return Shipping Costs
Customers are responsible for return shipping costs, which are non-refundable, unless the product is:
- Faulty, or
- Incorrectly supplied
Restocking Fee
For unwanted returns of non-defective items, we may apply a restocking fee of up to 20% of the order value at our discretion.
Inspection of Returned Goods
All returned items will be inspected upon receipt.
If the return meets our conditions, a refund will be processed.
Refund Process
Approved refunds will be issued to the original payment method.
Refunds are typically processed within 5–7 working days after the return has been inspected, although processing times may vary depending on your payment provider.
Damaged or Faulty Goods
If your order arrives damaged or defective, please contact us as soon as possible with:
- Your order number
- Photos or evidence of the damage
Where a product is confirmed to be faulty or damaged in transit, we will offer either:
- A full refund
- A replacement